Have Questions?
Find answers to common questions about our rules, payouts, platform, scaling, and more.
General
What is Trading Factory Pro?
Trading Factory Pro is a self-founded company created by traders for traders. Our mission is to provide support, training, and to identify profitable and consistent traders. We offer traders the opportunity to trade with simulated capital under professional rules, promoting proper professional development and creating a safe environment for the trader. Currently, we allow up to 5 active accounts per user, with a maximum allocation limit of up to $600K.
What evaluation models do you offer?
We offer three models: Direct Pass, 1-Phase Evaluation, and 2-Phase Evaluation. Traders can choose to trade CFDs or Futures, depending on their profile.
Why choose Trading Factory Pro?
We offer flexible conditions, generous drawdowns, achievable profit targets, and a profit split ranging from 80% to 100% for the trader. We also have a powerful multi-level affiliate system that provides commissions from 10% to 30% on every purchase made through your personal link, along with excellent 24/5 online support.
Evaluation and Accounts
How long does it take to complete the evaluation?
We do not require a minimum number of days to complete the evaluation: you can progress as fast as you meet the objectives and follow the rules. For “Live” phase accounts, a minimum of five trading days is required, as we value consistency.
How long does it take to activate my account after the payment?
The account is activated automatically and instantly after the purchase is made.
What capital can I trade with?
We offer accounts ranging from $15,000 to $300,000, with the possibility of having up to five active accounts per user.
Can I use any MT5 or cTrader platform to trade?
No. Each account is unique and is activated only on the platform you selected when purchasing the challenge. You cannot use the same account across different platforms.
Why can’t I connect to MT5?
Make sure you’re selecting the correct server. Copy and paste the login details sent to your email or go to your User Profile > Resources > View Credentials to retrieve them.
Where can I find my login credentials?
Your access credentials are available in your User Profile, under the Resources section by clicking on View Credentials.
Which devices can I use to trade?
cTrader: Web Trader, PC version, and mobile app (iOS and Android)
MT5: PC version and mobile app (iOS and Android)
What happens if I don’t use my account for a while?
If an account remains inactive for 60 consecutive days, it will be considered inactive. After this period, we reserve the right to permanently delete the account, including all associated data.
Will I be notified before my account is deleted due to inactivity?
Yes, we will send you at least one email notification before proceeding with the deletion of your account, giving you the opportunity to reactivate it.
How can I prevent my account from being deleted?
Just log in at least once every 60 days. Any activity on your account will reset the inactivity timer.
Can I recover my account after it has been deleted?
No. Once an account has been deleted due to inactivity, it cannot be recovered. You’ll need to create a new account if you wish to use our services again.
Trading and Rules
Is swing trading and holding positions overnight allowed?
Yes, both during the evaluation phase and on active accounts.
Can I trade during major economic events?
Yes, it is allowed.
Are bots or automated trading systems allowed?
The use of HFT bots and similar bot models is strictly prohibited.
Are trade copiers or copy trading allowed?
Trade copiers are only allowed within the same user account and from the same IP address. Copying across different users or IPs is not permitted.
What is the maximum allowed leverage?
Indices: 1:100
Cryptocurrencies and commodities: 1:50
Withdrawals and Profits
How does the profit split work?
The first €10,000 in profits are 100% for the trader. Beyond that, the split ranges between 80% and 90%, depending on the account type.
In which currencies can profits be withdrawn?
Withdrawals can be made in fiat currency or cryptocurrencies. We offer a variety of blockchain networks and multiple cryptocurrencies to best suit your needs.
Affiliates
What is the affiliate program about?
Earn between 10% and 30% commission on every purchase made through your personalized affiliate link, thanks to our multi-level affiliate system
Payments and Billing
What payment methods do you accept?
We accept payments in Fiat and cryptocurrencies, with various networks and tokens available for your convenience.
What payment methods can I withdrawal my earnings?
Withdrawals can be made in fiat currency or cryptocurrencies. We offer a variety of blockchain networks and multiple cryptocurrencies to best suit your needs.
How long does it take for my account to be activated after payment?
Typically, your account is activated within a few hours. The maximum activation time is 24 hours.
KYC and Security
What documents are needed to complete the KYC process?
An official photo ID and a recent proof of address are required.
What should I consider when submitting my documents?
The documents must be legible, match your registered information, and be sent over a secure connection to ensure the protection of your data.
Support
How can I contact support?
We offer urgent live support directly through our website. You can reach us using the quick access buttons on the site or by emailing us at:
support@tradingfactroypro.com
info@tradingfactorypro.com
Our team is ready to assist you as quickly as possible.
Where can I follow you on social media?
Stay updated with news, tips, and exclusive content by following us on our official social media channels:
Instagram https://www.instagram.com/tradingfactorypro/
TikTok https://www.tiktok.com/@tradingfactorypro?lang=es
YouTube https://www.youtube.com/@TradingFactoryPro
X (formerly Twitter) https://www.instagram.com/tradingfactorypro/
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